Delivery

Delivery Information

We believe that shopping online should be easy and hassle-free, which is why we've put together a handy delivery guide to take you through our delivery times and rates. Free UK Standard Delivery on Orders over £35

Free standard UK delivery within 3-5 working days on orders over £35.Additional terms and conditions apply, please see below.Receive your order within 3-5 working days.UK Standard Delivery, £2.99

Terms & conditions

All deliveries are subject to Walton Pharmacy successfully receiving payment.

Delivery options exclude Bank Holidays, public holidays and weekends We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages. All packages sent may require a signature at the point of delivery. Voucher promotions are subject to individual delivery charges We strive to ensure our delivery targets are met but sadly when they're not we're unable to accept liability for any out of pocket expenses incurred for failed or delayed orders. You're still entitled to your full statutory rights. Sadly, our Next Day delivery services are only available in the UK and exclude the following postcodes: AB, DD, DG, FK18+, HS, IV, KA27, KA28, KW, PA20+, PH, ZE, BT68+, IM, GY, JE and TR21-25. Depending on the location, contents and weight of your order, we may use a combination of couriers to deliver your order safely, e.g. it's required that aerosols are delivered via a road-based courier. This is a requirement of the January 2013 Dangerous Goods act, introduced by the Civil Aviation Authority. You will not be charged additional delivery fees if this occurs. We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages. We make every effort to deliver goods within the estimated dispatch timescales; however, delays are occasionally inevitable due to unforeseen factors. We are under no liability for any delay or failure to deliver products within estimated timescales caused by circumstances beyond our reasonable control. However, in accordance with the Consumer Contracts Regulations, all orders will be fulfilled within a maximum of 30 days or a full refund will be issued Some items are ordered in and delivered to us via our suppliers usually within 24 hours, so please note next day delivery will be from the point the stock is received into our warehouse. All Pharmacy Only Medications are approved by our pharmacist, so please note if you choose 24hour delivery, this will be from the point the item is approved. This is usually within 24hours of placing your order.

Need help?

Please call our help line on 0844 288 0300

Where do I send returns?

Please contact us first to obtain a RMA number , then please arrange postage to : Walton Pharmacy , 12 Walton street, Tadworth KT20 7RT

Returns

28 days cooling off period.Please note that we are unable to accept returns for the following unless they are damaged or faulty: Perishable items.Medicinal products or services. Unsealed items with a protective seal due to health protection or hygiene reasons. Medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement. Please note, this does not affect your statutory rights.

Regulators

Surrey PCC NHS England
2nd Floor
York House
18-20 Massetts rd
Horley, Surrey
RH6 7DE
An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.
Clarendon House
9-11 Church Street
Basingstoke
Hampshire
RG21 7QG
Disabled Customers
We have a disabled car place outside pharmacy and a ramp to enterance.

Contact details

Vibikas ltd, 12 walton st, Tadworth, KT20 7RT Reg 4646182, 0844 288 0300 01737 813251

When we are closed

When this pharmacy is closed, health advice and information, including details of other local health services, is available around the clock from NHS direct. You can use:
� NHS Direct online at www.nhsdirect.nhs.uk
� NHS Direct Interactive on digital satellite TV
� The NHS Direct telephone service. Call 0845 4647.
Walton Pharmacy reg 1123568

12 Walton St
Tadworth
Surrey
KT20 7RT
Telephone 0844 288 0300
OPENING HOURS
Monday-Friday 9am �6.3 Saturday 9am � 2pm

Your Pharmacist:
Mr V Patel MRPharmS reg 2032911

This pharmacy is owned by:
Vibikas ltd
12 Walton St
Tadworth
KT20 7RT