Free UK delivery on orders over £35.
Standard Delivery,for orders under £35 in value we charge £2.99 for UK delivery. This is the total cost of delivery, regardless of how many items you order. The vast majority of orders (over 90%) are despatched either on the same working day or the following working day. A signature may be required on receipt. Our standard delivery option includes packaging, handling and Royal Mail delivery postal costs.Other faster delivery options will be shown at checkout page.
For orders that weigh 5kg or more (and for every subsequent 5kgs) there is an additional handling charge of £5.99 per 5kg.We will email you with any extra to pay after checkout. All other delivery conditions apply as above.
Delivery Charge from £3.99.Delivery charges to Europe are shown at checkout dependent on the weight of your parcel and destination. Delivery is usually within 3-10 days from dispatch. Certain product and weight restrictions apply.Please note we offer two postal rates, normal Airmail and signed for airmail. We reccomend you choose the signed for airmail option. We are not liable for any items lost by the postal system when sent by normal airmail and you will have to make a cliam for lost items from your postal system and not us.
Rest of World
Delivery Charge from £4.99.Delivery charges to areas out side Europe are shown at checkout dependent on the weight of your parcel and destination. Delivery is usually within 3-10 days from dispatch. Certain product and weight restrictions apply.Please note we offer two postal rates, normal Airmail and signed for airmail. We reccomend you choose the signed for airmail option. We are not liable for any items lost by the postal system when sent by normal airmail and you will have to make a cliam for lost items from your postal system and not us.
Any orders returned to us by the mail system, as uncollected, not called for, or undeliverable will still be charged postage cost and postage will not be refunded.We may charge an additional delivery charge for re-dispatch.A 20% handling charge may be charged to restock item in such cases.
If you have not received your order and have received a dispatch confirmation email, please allow at least 15 working days (for UK deliveries) or 20-30 working days (for international deliveries).Due to changes at the mail system, we cannot claim for lost items any more and you will have to claim any lost or damaged items from the mail system yourself.We will help with a email of proof of posting if you request us for a copy. We can report this missing parcel to Royal Mail who will then send you a P91 form. You must complete this P91 form and return it to Royal Mail within 10 days or Royal Mail will close the claim and in return we will not be able to issue a replacement. These are Royal Mailís new procedures which we are forced to adhere with. If you require your items urgently it is advised that you re-order them through our website.We recommed you choose out recorded post option in all orders.
In addition to our returns policy under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the merchandise if you send us a notice of cancellation in writing and return the merchandise to us (we recommend you use a recorded or signed for method)in their original, unopened and unused condition(at your cost). You must contact us at "Contact Us" before returning an item to request an Returns number. If the item is returned without an returns number we will be unable to offer a refund or exchange.We do not accept medicine , make up , earrings , or food items back for any reason on safety grounds. Please note that if the item has already been shipped from our warehouse a £6 handling charge will apply. Your statutory rights are not affected.
Under UK law we are only able to dispense prescriptions written by practitioners who are registered in the UK.
Due to FDA regulations and US Customs we do not supply of any medicines to the US or Canada.
Please read our terms & conditions.
Unfortunately we are unable to deliver to BFPO addresses due to delivery restrictions / compliance requirements.